All our leisure management training course are lead by experienced tutors with extensive leisure facility management experience and are up to date with current industry quality standards such as Quest. Our 2008 courses include training in supervisory management, reception skills and leisure assistant skills, the three key areas where customers are won or lost.
Leisure operators are working in an ever increasing competitive market and it is essential for operators to explore all possible avenues to attract more customers and just as important retain existing customers, training can greatly assist in meeting these objectives.
All too often leisure operators reduce staff training after the induction stage and this can lead to problems that will manifest themselves later by employees doing the 'wrong thing' and management spending a great deal of time and cost trying to rectify the problems. A successful company will continue to invest time and resources in staff training and development which in turn will benefit the employer and the employee. Staff will have a clear understanding of the organisations objectives and a pathway to career enhancement which will in turn benefit operators by having lower staff 'turn over', lower recruitment costs and higher customer service.
Spectrum Leisure Training can assist your leisure facility operation by providing a comprehensive package of training courses to assist with your staff training and development such as the ISRM Operations certificate primarily aimed at front line staff such as leisure assistants. The ISRM Supervisory Management certificate is designed for members of staff already in the role of Duty Managers and for members of staff aspiring to that position.
|
ISRM
Operations
Certificate
Course